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No Place for Pyromaniacs

Putting out fires is very rewarding. It’s gratifying and provides instant validation for our efforts. This is apparently why people seem to like fires in business so much. As we work with clients and observe the relish with which they tackle these fires, we understand why rarely a question is asked around why the fire started in the first place….. We include leaders in this group of...

The Choice is Yours

We often hear the term “analysis paralysis” where apparently nothing ever gets achieved because people become overly concerned with the discussion rather than the decision. On the other hand, good strategic choices only come from appropriate analysis of the situation and the interpretation of the data in informing a potential strategy that will hurt the competition. Analysis paralysis is...

Serving for the Match

Most people would agree that there is some value in providing good service. An abundance of literature exists that state great customer service makes a company more profitable. However, there are also many examples of companies with excellent service that suffer from poor financial performance. The reality that we all need to accept is that good service costs money and because it costs so much,...

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