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Differing Dimensions

All organizations operate in two dimensions: the dimension of getting the work done (which is the horizontal dimension) and the dimension of reporting relationships and allocating resources (the vertical dimension). Work in the horizontal gets done through business processes which are permanent parts of the organization – or through projects, which are temporary. Working in two dimensions...

Soft is Hard

Making organizational change stick for performance improvement initiatives is difficult. Different functions with different priorities and often distinct cultures creates difficulty in coordinating change and the complexity of it all can be quite daunting. These factors complicate efforts to design, execute, and scale operational-improvement programs. Consequently, many companies emphasize the...

A Transformation Tale

Transformations call for more than rhetoric and superficial conversations around change. Old and existing habits need to be challenged and potentially discarded as it becomes clear what new habits and behaviours are required to be learned. We find however that it is hard for some to achieve the objectivity needed to question and change their daily routine while they are still actively immersed in...

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