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Vive la Révolution

The Fourth Industrial Revolution, commonly known as Industry 4.0, appears to be changing the way businesses function. Organizations must decide how and where to…

Mark Crocker October 21, 2019

The Complexity Equation

Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting change and unpredictability” so I wonder what he would make of our current scenario…

Mark Crocker October 1, 2019

Behavioural Science?

Conventional wisdom amongst those running organizations would agree that there is value in good service. An abundance of literature exists supporting the notion…

Mark Crocker September 23, 2019

Lean Times

During the past 20 years, Lean has become one of the prominent performance-improvement programs adopted by companies around the world. Recently, organizations as…

Mark Crocker September 3, 2019

Credibly Credible

Credibility in leadership is important now, more than ever, because there is a good dose of cynicism in the workplace and our people are cynical about us as their…

Mark Crocker June 24, 2019

Service Intelligence

Providing outstanding customer service is one of the most rewarding yet challenging activities within any organization. Exceptional organizations that provide outstanding…

Mark Crocker May 27, 2019

Caution, Learners Ahead

It’s a fact and contrary to certain prejudices and misconceptions, employees can learn to behave in new ways. However, people learn only if they are motivated…

Mark Crocker May 17, 2019

Engaging Conversations

Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…

Mark Crocker May 6, 2019

Changes

‘Changes’ is a song by David Bowie, originally released on the album Hunky Dory in December 1971 and as a single on 7 January 1972, the day before Bowie's 25th…

Mark Crocker April 8, 2019

Fire When Ready

The real problem with poor performing employees is us. If you want to feel better about yourself we will concede that on rare occasions and for a small percentage…

Mark Crocker April 3, 2019

Never Too Late

We want to talk about the serial late people in the world – those that keep us waiting. And it is not that we lead 'busy lives'. That's a given, we all do, and…

Mark Crocker March 26, 2019

Pause Before You Pounce

We all face multiple challenges in our work and leadership roles - impossible deadlines, missed budgets, angry customers, politically driven colleagues, remotely…

Mark Crocker March 18, 2019