Credibly Credible
Credibility in leadership is important now, more than ever, because there is a good dose of cynicism in the workplace and our people are cynical about us as their…
Service Intelligence
Providing outstanding customer service is one of the most rewarding yet challenging activities within any organization. Exceptional organizations that provide outstanding…
Caution, Learners Ahead
It’s a fact and contrary to certain prejudices and misconceptions, employees can learn to behave in new ways. However, people learn only if they are motivated…
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…
Changes
‘Changes’ is a song by David Bowie, originally released on the album Hunky Dory in December 1971 and as a single on 7 January 1972, the day before Bowie's 25th…
Fire When Ready
The real problem with poor performing employees is us. If you want to feel better about yourself we will concede that on rare occasions and for a small percentage…
Never Too Late
We want to talk about the serial late people in the world – those that keep us waiting. And it is not that we lead 'busy lives'. That's a given, we all do, and…
Pause Before You Pounce
We all face multiple challenges in our work and leadership roles - impossible deadlines, missed budgets, angry customers, politically driven colleagues, remotely…
Trust Issues
When considering the great leaders within business there is one core attribute that they possess that sets them apart. That attribute is trust. They are all highly…
Let Your Light Shine
In the constant struggle to improve ourselves we often reflect on our weaknesses. Indeed, a surprising amount of our time and energy at work is focused on the people…
Balance of Power
Rest and recovery are a crucial part of any exercise program. After putting your body through a significant amount of stress during a grueling workout, you have…
Hearing Loss
Proportion and context is something we need to consider often as consultants. The ability to maintain a sense of context is key as we work with clients to develop…