Scroll to top
© Optimize Consulting Inc. | All Rights Reserved

Vive la Révolution

The Fourth Industrial Revolution, commonly known as Industry 4.0, appears to be changing the way businesses function. Organizations must decide how and where to…

Mark Crocker October 21, 2019

The Complexity Equation

Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting change and unpredictability” so I wonder what he would make of our current scenario…

Mark Crocker October 1, 2019

Behavioural Science?

Conventional wisdom amongst those running organizations would agree that there is value in good service. An abundance of literature exists supporting the notion…

Mark Crocker September 23, 2019

Lean Times

During the past 20 years, Lean has become one of the prominent performance-improvement programs adopted by companies around the world. Recently, organizations as…

Mark Crocker September 3, 2019

Credibly Credible

Credibility in leadership is important now, more than ever, because there is a good dose of cynicism in the workplace and our people are cynical about us as their…

Mark Crocker June 24, 2019

Service Intelligence

Providing outstanding customer service is one of the most rewarding yet challenging activities within any organization. Exceptional organizations that provide outstanding…

Mark Crocker May 27, 2019

Caution, Learners Ahead

It’s a fact and contrary to certain prejudices and misconceptions, employees can learn to behave in new ways. However, people learn only if they are motivated…

Mark Crocker May 17, 2019

Engaging Conversations

Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…

Mark Crocker May 6, 2019

Changes

‘Changes’ is a song by David Bowie, originally released on the album Hunky Dory in December 1971 and as a single on 7 January 1972, the day before Bowie’s…

Mark Crocker April 8, 2019

Fire When Ready

The real problem with poor performing employees is us. If you want to feel better about yourself we will concede that on rare occasions and for a small percentage…

Mark Crocker April 3, 2019

Never Too Late

We want to talk about the serial late people in the world – those that keep us waiting. And it is not that we lead ‘busy lives’. That’s a given,…

Mark Crocker March 26, 2019

Pause Before You Pounce

We all face multiple challenges in our work and leadership roles – impossible deadlines, missed budgets, angry customers, politically driven colleagues, remotely…

Mark Crocker March 18, 2019

Trust Issues

When considering the great leaders within business there is one core attribute that they possess that sets them apart. That attribute is trust. They are all highly…

Mark Crocker March 4, 2019

Let Your Light Shine

In the constant struggle to improve ourselves we often reflect on our weaknesses. Indeed, a surprising amount of our time and energy at work is focused on the people…

Mark Crocker February 25, 2019

Balance of Power

Rest and recovery are a crucial part of any exercise program. After putting your body through a significant amount of stress during a grueling workout, you have…

Mark Crocker February 5, 2019

Hearing Loss

Proportion and context is something we need to consider often as consultants. The ability to maintain a sense of context is key as we work with clients to develop…

Mark Crocker January 30, 2019

A Year in Review

As we march headlong into the new year we have probably had, or are about to have, the dreaded annual performance review. The truth be told that here at Optimize…

Optimize Blog January 10, 2019

What’s in a Label?

As regular readers know, we have issues with the labels that people give others – labels make it too easy to put someone or a group of people in a box. It is also…

Optimize Blog July 31, 2018

Vive Le Tour

As the Tour de France grinds its way through the mountains in the second week we were considering it as a metaphor for life, for business life and for our careers.…

Optimize Blog July 18, 2018

Insanity Check

In our daily interactions with clients, we encounter many different leaders in all disciplines and generally these individuals are very determined people. They are…

Optimize Blog May 22, 2018