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Vive la Révolution

The Fourth Industrial Revolution, commonly known as Industry 4.0, appears to be changing the way businesses function. Organizations must decide how and where to…

Mark Crocker October 21, 2019

The Complexity Equation

Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting change and unpredictability” so I wonder what he would make of our current scenario…

Mark Crocker October 1, 2019

Behavioural Science?

Conventional wisdom amongst those running organizations would agree that there is value in good service. An abundance of literature exists supporting the notion…

Mark Crocker September 23, 2019

Lean Times

During the past 20 years, Lean has become one of the prominent performance-improvement programs adopted by companies around the world. Recently, organizations as…

Mark Crocker September 3, 2019

Caution, Learners Ahead

It’s a fact and contrary to certain prejudices and misconceptions, employees can learn to behave in new ways. However, people learn only if they are motivated…

Mark Crocker May 17, 2019

Engaging Conversations

Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…

Mark Crocker May 6, 2019

Changes

‘Changes’ is a song by David Bowie, originally released on the album Hunky Dory in December 1971 and as a single on 7 January 1972, the day before Bowie’s…

Mark Crocker April 8, 2019

Insanity Check

In our daily interactions with clients, we encounter many different leaders in all disciplines and generally these individuals are very determined people. They are…

Optimize Blog May 22, 2018

Moments of Truth

Customers have never had higher expectations – or been more empowered than they are today. How you respond to, and take care of, your customers across all of their…

Optimize Blog March 5, 2018

Coping with Complexity

The general view on complexity is that it is a bad thing and that simplification will bring value by removing unnecessary costs. Here at Optimize we are Lean Practitioners…

Optimize Blog February 26, 2018

Me, Myself and I

In business, the secret to effectively leading collaboration with others is finding a middle ground between too much and too little team think, where leaders encourage,…

Optimize Blog January 22, 2018

Wood for the Trees

A famous line from Alice in Wonderland is “If you don’t know where you are going, any road will get you there” and here at Optimize we think it’s pretty…

Optimize Blog January 15, 2018

Pudding Politics

As the festive season’s ultimate celebration looms large in the form of the mighty Christmas dinner we would like to provide a few paragraphs to honour the Christmas…

Optimize Blog December 18, 2017

The Thinking Persons' Olympics

As Calgary debates making a bid for the 2026 Winter Olympic Games, as mere mortals we can only guess at the dedication, athleticism, sacrifices and mental fortitude…

Optimize Blog November 27, 2017

Plus Ca Change

Plus ca change is the term often used to express the resigned acknowledgement of the fundamental immutability of human nature – “the more things change, the…

Optimize Blog November 20, 2017

Last Minute Larceny

Leaving things to the last minute is a recipe for disaster and on the way causes stress, anxiety and a series of corners that have been cut. Quality suffers and…

Optimize Blog November 13, 2017

The Blame Game

Blame is an interesting concept and often confused with accountability. We find leaders conceptually accepting that mistakes are a learning opportunity but in the…

Optimize Blog October 23, 2017

There's No 'I' in Team

….but of course if you look closely you will find the word ‘me’. Here at Zeitgeist we do a lot of work with building high performing teams and of course many…

Optimize Blog August 28, 2017

An Excessive Need to be Me

Few things can discredit a leader faster than being perceived as phony. Sometimes, leaders will say what they don’t believe or they sugarcoat the truth so people…

Optimize Blog August 21, 2017

Alone Again

Astronaut Al Worden was once proclaimed the “most isolated human being”. Let us explain. Al Worden was one of seven men that undertook the role of Apollo command…

Optimize Blog August 14, 2017