Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…
Vive Le Tour
As the Tour de France grinds its way through the mountains in the second week we were considering it as a metaphor for life, for business life and for our careers.…
Moments of Truth
Customers have never had higher expectations – or been more empowered than they are today. How you respond to, and take care of, your customers across all of their…
Coping with Complexity
The general view on complexity is that it is a bad thing and that simplification will bring value by removing unnecessary costs. Here at Optimize we are Lean Practitioners…
Me, Myself and I
In business, the secret to effectively leading collaboration with others is finding a middle ground between too much and too little team think, where leaders encourage,…
Wood for the Trees
A famous line from Alice in Wonderland is “If you don’t know where you are going, any road will get you there” and here at Optimize we think it’s pretty…
Pudding Politics
As the festive season’s ultimate celebration looms large in the form of the mighty Christmas dinner we would like to provide a few paragraphs to honour the Christmas…
Same Old, Same Old…
We often hear the term ‘innovation’ being used in organizations and generally used appropriately as people recognize that within business, innovation is key.…
Nudge, Nudge, Wink, Wink
One of the founding fathers of “nudge” theory has been awarded the 2017 Nobel prize for economics. Richard Thaler co-wrote a bestselling book on the nudge concept…
There's No 'I' in Team
….but of course if you look closely you will find the word ‘me’. Here at Zeitgeist we do a lot of work with building high performing teams and of course many…
An Excessive Need to be Me
Few things can discredit a leader faster than being perceived as phony. Sometimes, leaders will say what they don’t believe or they sugarcoat the truth so people…
Cyber Sense
DEF CON is the catchy title of a security conference held in Las Vegas every year and unlike other security conferences, DEF CON is more for those on the bleeding…
Life in the Fast Lane
Lord Mountbatten is quoted as stating that “The primary factor in a successful attack is speed” and the reality is that the current frontier of business success…
Having to Pay the Piper
A topic that consistently seems to be discussed is that of executive pay particularly when there are still recessionary pressures and the government bail outs are…
Did You Know.....?
Intellect Technology is a fascinating subject which has still to mature. The term in this sense relates to a progression from Information Technology. If Information…
I think we're alone now
‘I think we’re alone now’ was the title of the song by Tiffany that reached number 1 in many countries back in 1987. It was originally written for, and released…
Warning Signs
The Holy Island, also known as Lindisfarne, is off the coast of Northumberland in England and it is a popular tourist destination attracting thousands of visitors…
The Complexity Conundrum
Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting change and unpredictability” so we wonder what he would make of our current situation…
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…
Success Through Service
Service Design is a discipline that is gathering pace and we think it has plenty to offer organizations as they struggle with the dynamic of great customer service…