Don’t be Surprised…
We often find clients that doggedly follow a strategic direction despite plenty of warning...
Seek and Destroy
When working with clients on developing their strategy, too often we see them tempted...
New Year, New You?
A famous line from Alice in Wonderland is “If you don't know where you...
If You Know, You Know
Knowledge is a strategic asset and while it has always been good practice to...
Shake it Up
Few senior leaders when making important strategic decisions consciously consider their cognitive biases. These...
Same Old, Same Old
We often hear the term ‘innovation’ being used in organizations and generally used appropriately...
Prime Time
Prime numbers are found hidden in nature. Buzzing quietly beneath the planet we inhabit...
It's All About Attitiude
Providing outstanding customer service is one of the most rewarding yet challenging activities within...
Distracting Distortions
Strategic decision making is not easy and many times they go wrong due to...
Good Luck!
The element of luck is often cited in business and careers and here at...
Functional Dysfunction
Many organizations have invested huge amounts in customer relationship management (CRM) applications and these...
Transformation Time
Like individuals, organizations change continuously, reacting to developments in their markets and to the...
Building a Winning CRM Strategy
“Getting the right product, to the right customer, at the right time, via the...
The Customer Management Myth
Our view on Customer Relationship Management (CRM) is unambiguous. For us it is all...
Time for a Change?
Like individuals, organizations change continuously, reacting to developments in their markets and to the...
Risk Versus Reward
Trying to avoid all risk in business is the same as trying to avoid...
The Data Dilemma
The strategic impact on companies of the exponential technological rate of change is both...
Why Your Boss Is Wrong About You
As the performance review season comes to its usually unsatisfactory conclusion for many, we...
Behavioural Science?
Conventional wisdom amongst those running organizations would agree that there is value in good...
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts...