The Blame Game
Blame shifts the burden. In a shifting the burden situation, a problem has multiple...
If you don’t know where you are going…
…any road will do. This excerpt from Alice in Wonderland really underscores the requirement...
Probable Versus Possible
As leaders we have been trained to follow our natural inclination to assume a...
Better Tomorrow
We have mentioned the New Zealand All Blacks a number of times in the...
Standards but not Standard
Governance is a much misunderstood discipline at the leadership level from the perspective that...
Divided We Fall
Celebrating diversity is key to a healthy organization and we don’t just mean in...
A Year in Review
As we march headlong into the final month of the year many minds turn...
Shake it Up
Few senior leaders when making important strategic decisions consciously consider their cognitive biases. These...
Busy Fools?
We are always told that the world is a much busier place these days...
Smarter than the Average Bear
In the current climate there appears to be a dearth of critical thinking. Perhaps...
Fire When Ready
The real problem with poor performing employees is us. If you want to feel...
Drawing the Line
One well-established principle of organization should always be followed and that is that accountability,...
Leaving Change to Chance
It still surprises us just how many organizations leave change to chance or at...
It's All About Attitiude
Providing outstanding customer service is one of the most rewarding yet challenging activities within...
Functional Dysfunction
Many organizations have invested huge amounts in customer relationship management (CRM) applications and these...
I Have Seen the Future
Creating the future rather than predicting it requires moving from managing the probable to...
Building a Winning CRM Strategy
“Getting the right product, to the right customer, at the right time, via the...
Last Minute Larceny
Leaving things to the last minute is a recipe for disaster and it causes...
No Place for Pyromaniacs
Putting out fires is very rewarding. It’s gratifying and provides instant validation for our...
Risk Versus Reward
Trying to avoid all risk in business is the same as trying to avoid...