The Data Dilemma
The strategic impact on companies of the exponential technological rate of change is both extensive and fundamental. How can you plan properly in an environment…
Fact Versus Fiction
Every decision maker really should rely on facts before making any decisions – particularly material decisions. This might seem obvious, but fact based approaches…
Service Means Service
Good customer service is a valuable asset, especially in today’s high-tech-oriented, increasingly impersonal business world. Therefore, if you are aware of…
Service Intelligence
Providing outstanding customer service is one of the most rewarding yet challenging activities within any organization. Exceptional organizations that provide outstanding…
Pause Before You Pounce
We all face multiple challenges in our work and leadership roles – impossible deadlines, missed budgets, angry customers, politically driven colleagues, remotely…
Alone Again
This time fifty years ago man set foot on the moon and currently China is on the dark side of the moon with an unmanned vehicle. This reminded us of Al Worden, perhaps…
Insanity Check
In our daily interactions with clients, we encounter many different leaders in all disciplines and generally these individuals are very determined people. They are…
Looking the Part
A question we get asked a lot is if leaders are born or made. Apparently this is a discussion that has been undertaken since the time of Plato so clearly there is…
Did You Know.....?
Intellect Technology is a fascinating subject which has still to mature. The term in this sense relates to a progression from Information Technology. If Information…
History Lessons?
We've often said in this blog that 'change is the new normal', so we thought this brief list might be of interest: A volatile financial and economic crisis. …
Keeping Track
From all tragedies we can learn many things. But, nonetheless, it's still a shame that it sometimes takes a tragedy to re-focus a business on what is important.…
Recruitment not working?
This week’s guest blogger is leading human capital strategist, Mike Palmer: Recent research indicates that even the very best employment advertising is viewed…
Busted
A couple of weeks after the news that Blockbuster Canada's remaining stores are set to close, the media story is moving on to the inevitable loss of jobs and the…
The Past has Passed
...having given this ongoing debate some thought, we got to thinking about how much time is spent looking to the past in business and wondering if our allocation…
Navigating Choppy Waters
Here at Zeitgeist we’re big fans of the ‘great outdoors’ and particularly appreciate the beautiful and rugged scenery in Canada. One of the best…
China Crisis
In both one to one leadership coaching and the group courses that we run, a common source of angst shared by the more ‘mature’ managers is the alarming sense…
Warning Signs
The 'Holy Island' of Lindisfarne, is located just off the coast of Northumberland in England. The hugely popular tourist destination attracts thousands of visitors…
I Go or MeeGo
So Nokia loses another technology chief – their fourth in five years. Nokia says that he left for personal reasons but the Finnish press are saying that he left…
Possibly Impossible
Quality assurance in examination papers probably doesn’t get a lot of thought in general, after all how hard can it be to set questions based on a given curriculum…
Melon Mayhem
An intriguing story from China hit the news this week as a result of acres of watermelons exploding one by one! Interestingly China has long approved the usage of…