It's All About Attitiude
Providing outstanding customer service is one of the most rewarding yet challenging activities within any organization. Exceptional organizations that provide outstanding…
Building Bridges
Many, many organizations have invested huge amounts in customer relationship management (CRM) applications software and these investments have generated a wide range…
Tales from the Front Line
Too many customer service excellence and customer-centricity culture initiatives end up feeling to employees like they’ve been arbitrarily imposed from on…