The Customer Management Myth
Our view on Customer Relationship Management (CRM) is unambiguous. For us it is all about getting the right product, to the right customer, at the right time, via…
More on Trust
Following our last blog we’ve been asked to expand on trust and why it is important both in relationships within the organization and relationships externally…
Caution - Learners Ahead
It’s a fact, and contrary to certain prejudices and misconceptions, employees can learn to behave in new ways. However, people learn only if they are motivated…