Falling in Love with Your Customers
Some time ago we wrote a paper entitled “a man who doesn’t smile should not open a shop”. The paper was concerned with the importance of customer service and…
A Half-Full Glass
A study, published in Nature Neuroscience, suggests the brain is very good at processing good news about the future. Scientists at University College London said…
Emotional Olympics
As we count down to another Olympic games we can start to think about watching those elite athletes lining up for their event – the culmination of many years of…