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Simple Service Secrets

Good customer service is considered a valuable asset but the reality is that it’s actually a fundamental in delivering a sustainable organization. If you are aware…

Optimize Blog May 30, 2016

Drawing the Line

One well-established principle of organization should always be followed and that is that accountability, responsibility and authority must go hand in hand. No position…

Optimize Blog November 30, 2015

Standards but not Standard

Governance is a much misunderstood discipline at the leadership level from the perspective that the scope of the term is often limited. Governance is not just about…

Optimize Blog November 12, 2014

Hanging on the Telephone

So the mail arrives and you lazily sort through the mix of flyers, assorted periodicals and bills as you drink your morning coffee. Then you open your telephone…

Optimize Blog October 12, 2012