Simple Service Secrets
Good customer service is considered a valuable asset but the reality is that it’s actually a fundamental in delivering a sustainable organization. If you are aware…
Drawing the Line
One well-established principle of organization should always be followed and that is that accountability, responsibility and authority must go hand in hand. No position…
Standards but not Standard
Governance is a much misunderstood discipline at the leadership level from the perspective that the scope of the term is often limited. Governance is not just about…
Hanging on the Telephone
So the mail arrives and you lazily sort through the mix of flyers, assorted periodicals and bills as you drink your morning coffee. Then you open your telephone…