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Moments of Truth

Customers have never had higher expectations – or been more empowered than they are today. How you respond to, and take care of, your customers across all of their…

Optimize Blog March 5, 2018

Wood for the Trees

A famous line from Alice in Wonderland is “If you don’t know where you are going, any road will get you there” and here at Optimize we think it’s pretty…

Optimize Blog January 15, 2018

It's a Slow Fade

When dealing with a lack of engagement amongst the workforce the key is to recognize the early warning signs. Often it really is a slow fade – rarely do people…

Optimize Blog June 19, 2017

Engaging Conversations

Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…

Optimize Blog April 10, 2017

Do the Do

McKinsey research tells us that 70% of change efforts fall short of the desired results and it is far too easy to blame this on a lack of effective communication.  Some…

Optimize Blog January 9, 2017

Fluffy Facts

Lots of companies are doing lots of things in the name of employee engagement and there is plenty of research out there to give them good reason to do so. Depending…

Optimize Blog May 9, 2016

Just Cracks in a Castle of Glass

As we approach the end of the year we are faced with the dreaded performance reviews. Now, if you only do them once per year then the task can be rather intimidating.…

Optimize Blog November 23, 2015

More with Less

Here in Canada, and Alberta in particular, the recessionary pressures are once more to the fore as the price of natural resource commodities continues to languish…

Optimize Blog October 19, 2015

Day of the Walking Dead

As we parked our car and headed to a client office this morning we became aware of a number of others parking their cars and heading for the entrance leading to…

Optimize Blog April 15, 2015

Fire When Ready

The real problem with poor performing employees is us. If you want to feel better about yourself we will concede that on rare occasions and for a small percentage…

Optimize Blog February 13, 2015