Divided We Fall
Celebrating diversity is key to a healthy organization and we don’t just mean in terms of ethnicity, gender etc. We mean celebrating the fact that others have…
Blue Monday
Blue Monday is the name given to this day in January (typically the third Monday of the month) claimed to be the most depressing day of the year. The concept was…
Moments of Truth
Customers have never had higher expectations – or been more empowered than they are today. How you respond to, and take care of, your customers across all of their…
Wood for the Trees
A famous line from Alice in Wonderland is “If you don’t know where you are going, any road will get you there” and here at Optimize we think it’s pretty…
It's a Slow Fade
When dealing with a lack of engagement amongst the workforce the key is to recognize the early warning signs. Often it really is a slow fade – rarely do people…
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…
Do the Do
McKinsey research tells us that 70% of change efforts fall short of the desired results and it is far too easy to blame this on a lack of effective communication. Some…
Fluffy Facts
Lots of companies are doing lots of things in the name of employee engagement and there is plenty of research out there to give them good reason to do so. Depending…
Just Cracks in a Castle of Glass
As we approach the end of the year we are faced with the dreaded performance reviews. Now, if you only do them once per year then the task can be rather intimidating.…
More with Less
Here in Canada, and Alberta in particular, the recessionary pressures are once more to the fore as the price of natural resource commodities continues to languish…
Day of the Walking Dead
As we parked our car and headed to a client office this morning we became aware of a number of others parking their cars and heading for the entrance leading to…
Fire When Ready
The real problem with poor performing employees is us. If you want to feel better about yourself we will concede that on rare occasions and for a small percentage…