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Building Bridges

Many, many organizations have invested huge amounts in customer relationship management (CRM) applications software...

Optimize Blog — August 24, 2015

Playing Chicken

Regardless of why a chicken would cross a road, they can now do so...

Optimize Blog — November 7, 2013

Money in your Pocket

Apparently it appears that call centres in Jamaica are stapling workers' pockets shut to...

Optimize Blog — October 31, 2013