Lean Times
During the past 20 years, Lean has become one of the prominent performance-improvement programs...
Coping with Complexity
The general view on complexity is that it is a bad thing and that...
Soft is Hard
Making organizational change stick for performance improvement initiatives is difficult. Different functions with different...
Building Bridges
Many, many organizations have invested huge amounts in customer relationship management (CRM) applications software...
Standards but not Standard
Governance is a much misunderstood discipline at the leadership level from the perspective that...