Lean Times
During the past 20 years, Lean has become one of the prominent performance-improvement programs adopted by companies around the world. Recently, organizations as…
Coping with Complexity
The general view on complexity is that it is a bad thing and that simplification will bring value by removing unnecessary costs. Here at Optimize we are Lean Practitioners…
Soft is Hard
Making organizational change stick for performance improvement initiatives is difficult. Different functions with different priorities and often distinct cultures…
Building Bridges
Many, many organizations have invested huge amounts in customer relationship management (CRM) applications software and these investments have generated a wide range…
Standards but not Standard
Governance is a much misunderstood discipline at the leadership level from the perspective that the scope of the term is often limited. Governance is not just about…