I Have Seen the Future
Creating the future rather than predicting it requires moving from managing the probable to leading the possible and requires us to address challenges in a fundamentally…
Building a Winning CRM Strategy
“Getting the right product, to the right customer, at the right time, via the right channel at the right price supported by excellent customer service” is the…
Take an Aspirin
Ever felt that there is so much going on that your head is about to explode? Well believe it or not, Exploding Head Syndrome is a real condition! The physician Silas…
Pause Before You Pounce
We all face multiple challenges in our work and leadership roles – impossible deadlines, missed budgets, angry customers, politically driven colleagues, remotely…
The Complexity Conundrum
Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting change and unpredictability” so we wonder what he would make of our current situation…
Differing Dimensions
All organizations operate in two dimensions: the dimension of getting the work done (which is the horizontal dimension) and the dimension of reporting relationships…
Giving a Fig about Pudding
As the festive season’s ultimate celebration looms large in the form of the mighty Christmas dinner we would like to provide a few paragraphs to honour the Christmas…
Boxing Clever
Robert Stanzione is the boss of one of the largest companies you have probably never heard of. Mr. Stanzione is the CEO of fast-growing US technology group Arris.…
Playing Chicken
Regardless of why a chicken would cross a road, they can now do so a little more safely thanks to a new range of high-visibility chicken vests available from Omlet,…
Money in your Pocket
Apparently it appears that call centres in Jamaica are stapling workers’ pockets shut to prevent them from stealing clients’ data. Reports suggest managers…
Kung Fu for Business
Recently here at Zeitgeist we were thinking about philosophy and the links to leadership and organizational culture – don’t ask why we were thinking philosophy,…
Apple Turnover
We were inspired by a story coming out of Alaska to write a blog about the importance of changing course when it becomes obvious that the route you have set yourself…
Flight of the Bumblebee
From the title you might assume that here at Zeitgeist we have become fascinated with orchestral interludes and specifically the one written by Nikolai Rimsky-Korsakov…
Tired of Change
Leo Tolstoy is quoted as stating “Everyone thinks of changing the world, but no one thinks of changing himself.” The world around us is awash with ‘movements…
Cultivating Culture
Cultures exist wherever there is a collection of people, however big or small that group is. The group could be as large as a nation or as small as a student study…
The Dog Ate My Homework
A common response to the realization that you occasionally work from home is the question “How do you concentrate?” This is natural, given that many office-bound…