It's a Slow Fade
When dealing with a lack of engagement amongst the workforce the key is to...
The Future is Bright
As the dreaded annual performance reviews and goal setting process comes around once again,...
The Philosophy of Identity
Individuals have an identity and so do organizations. An organization’s identity is derived from...
Finding Fault
In business we often come across cultures where blame is accepted or is even...
Blue Monday
Blue Monday is the name given to this day in January (typically the third...
Talking Transformation
Individuals, organizations change continuously, reacting to developments in their markets and to the arrival...
Lean Times
During the past 20 years, Lean has become one of the prominent performance-improvement programs...
Service Intelligence
Providing outstanding customer service is one of the most rewarding yet challenging activities within...
Caution, Learners Ahead
It’s a fact and contrary to certain prejudices and misconceptions, employees can learn to...
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts...
Changes
‘Changes’ is a song by David Bowie, originally released on the album Hunky Dory...
The Blame Game
Blame is an interesting concept and often confused with accountability. We find leaders conceptually...
Cyber Sense
DEF CON is the catchy title of a security conference held in Las Vegas...
Back in Black
We normally steer away from sport analogies mostly because we have never reached the...
It's a Slow Fade
When dealing with a lack of engagement amongst the workforce the key is to...
No Place for Pyromaniacs
Putting out fires is very rewarding. It’s gratifying and provides instant validation for our...
Considering Culture
Cultures exist wherever there is a collection of people, however big or small that...
Do the Do
McKinsey research tells us that 70% of change efforts fall short of the desired...
A Transformation Tale
Transformations call for more than rhetoric and superficial conversations around change. Old and existing...
The Trouble with Nice
Of all the qualities you don't want in a manager, there's one that you...