It's a Slow Fade
When dealing with a lack of engagement amongst the workforce the key is to recognize the early warning signs. Often it really is a slow fade – rarely do people…
The Future is Bright
As the dreaded annual performance reviews and goal setting process comes around once again, we thought it might be pertinent to share a few words on creating a process…
The Philosophy of Identity
Individuals have an identity and so do organizations. An organization’s identity is derived from its Purpose (the fundamental reason why the organization exists)…
Finding Fault
In business we often come across cultures where blame is accepted or is even the norm. We like to mention one of our favourite terms – ‘blame-storming’. This…
Blue Monday
Blue Monday is the name given to this day in January (typically the third Monday of the month) claimed to be the most depressing day of the year. The concept was…
Talking Transformation
Individuals, organizations change continuously, reacting to developments in their markets and to the arrival and departure of key people. In a large company, these…
Lean Times
During the past 20 years, Lean has become one of the prominent performance-improvement programs adopted by companies around the world. Recently, organizations as…
Service Intelligence
Providing outstanding customer service is one of the most rewarding yet challenging activities within any organization. Exceptional organizations that provide outstanding…
Caution, Learners Ahead
It’s a fact and contrary to certain prejudices and misconceptions, employees can learn to behave in new ways. However, people learn only if they are motivated…
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…
Changes
‘Changes’ is a song by David Bowie, originally released on the album Hunky Dory in December 1971 and as a single on 7 January 1972, the day before Bowie’s…
The Blame Game
Blame is an interesting concept and often confused with accountability. We find leaders conceptually accepting that mistakes are a learning opportunity but in the…
Cyber Sense
DEF CON is the catchy title of a security conference held in Las Vegas every year and unlike other security conferences, DEF CON is more for those on the bleeding…
Back in Black
We normally steer away from sport analogies mostly because we have never reached the level of elite athletes and also because that space is well catered for by those…
It's a Slow Fade
When dealing with a lack of engagement amongst the workforce the key is to recognize the early warning signs. Often it really is a slow fade – rarely do people…
No Place for Pyromaniacs
Putting out fires is very rewarding. It’s gratifying and provides instant validation for our efforts. This is apparently why people seem to like fires in business…
Considering Culture
Cultures exist wherever there is a collection of people, however big or small that group is. The group could be as large as a nation or as small as a student study…
Do the Do
McKinsey research tells us that 70% of change efforts fall short of the desired results and it is far too easy to blame this on a lack of effective communication. Some…
A Transformation Tale
Transformations call for more than rhetoric and superficial conversations around change. Old and existing habits need to be challenged and potentially discarded…
The Trouble with Nice
Of all the qualities you don’t want in a manager, there’s one that you might not have given much thought about and that is being overly nice. Within…