It's All About Attitiude
Providing outstanding customer service is one of the most rewarding yet challenging activities within...
Building a Winning CRM Strategy
“Getting the right product, to the right customer, at the right time, via the...
Service Intelligence
Providing outstanding customer service is one of the most rewarding yet challenging activities within...
Moments of Truth
Customers have never had higher expectations – or been more empowered than they are...
Serving for the Match
Most people would agree that there is some value in providing good service. An...
Simple Service Secrets
Good customer service is considered a valuable asset but the reality is that it’s...
Attitude Adjustment
Providing outstanding customer service is one of the most rewarding yet challenging activities within...
More on Trust
Following our last blog we’ve been asked to expand on trust and why it...
Tales from the Front Line
Too many customer service excellence and customer-centricity culture initiatives end up feeling to employees...
Customer Crazy
We have just read a report that states that 65% of 1,000 consumers surveyed...
Blind Faith Hits a Wall
We wrote a paper some time ago based on the old Chinese saying that...
One and Done
Statistics consistently reinforce that the biggest challenge in today’s customer facing business environments is...
Sick as a Parrot
What is it with Bank of America? Some of you may recall that we've...