A Year in Review
As we march headlong into the new year we have probably had, or are about to have, the dreaded annual performance review. The truth be told that here at Optimize…
Me, Myself and I
In business, the secret to effectively leading collaboration with others is finding a middle ground between too much and too little team think, where leaders encourage,…
Attitude Adjustment
Providing outstanding customer service is one of the most rewarding yet challenging activities within any organization. Exceptional organizations that provide outstanding…
Just Cracks in a Castle of Glass
As we approach the end of the year we are faced with the dreaded performance reviews. Now, if you only do them once per year then the task can be rather intimidating.…
Caution - Learners Ahead
It’s a fact, and contrary to certain prejudices and misconceptions, employees can learn to behave in new ways. However, people learn only if they are motivated…