Fire When Ready
The real problem with poor performing employees is us. If you want to feel...
Drawing the Line
One well-established principle of organization should always be followed and that is that accountability,...
Hearing Loss
Proportion and context is something we need to consider often as consultants. The ability...
The Philosophy of Identity
Individuals have an identity and so do organizations. An organization’s identity is derived from...
Leaving Change to Chance
It still surprises us just how many organizations leave change to chance or at...
The Flight of the Bumblebee
From the title you might assume that here at Optimize we have become fascinated...
It's All About Attitiude
Providing outstanding customer service is one of the most rewarding yet challenging activities within...
Distracting Distortions
Strategic decision making is not easy and many times they go wrong due to...
Good Luck!
The element of luck is often cited in business and careers and here at...
Functional Dysfunction
Many organizations have invested huge amounts in customer relationship management (CRM) applications and these...
Plus Ca Change
Plus ca change is the term often used to express the resigned acknowledgement of...
Teamwork Makes the Dream Work
The secret to effectively leading collaboration at work is finding a middle ground between...
Failing to Learn and Learning to Fail
Ever see those new leaders who carry themselves with such bravado? They’re usually the...
Alone Again
Astronaut Al Worden was once proclaimed the “most isolated human being”. Let us explain....
I Have Seen the Future
Creating the future rather than predicting it requires moving from managing the probable to...
An Excessive Need to Be Me
When someone says, “this is just how I am”, what are they actually saying?...
Back in the Black
We normally steer away from sporting analogies mostly because we have never reached the...
Last Minute Larceny
Leaving things to the last minute is a recipe for disaster and it causes...
Take an Aspirin
Ever felt that there is so much going on that your head is about...
The Customer Management Myth
Our view on Customer Relationship Management (CRM) is unambiguous. For us it is all...