Why Your Boss Is Wrong About You
As the performance review season comes to its usually unsatisfactory conclusion for many, we...
Finding Fault
In business we often come across cultures where blame is accepted or is even...
Blue Monday
Blue Monday is the name given to this day in January (typically the third...
Service Means Service
Good customer service is a valuable asset, especially in today's high-tech-oriented, increasingly impersonal business...
Talking Transformation
Individuals, organizations change continuously, reacting to developments in their markets and to the arrival...
Vive la Révolution
The Fourth Industrial Revolution, commonly known as Industry 4.0, appears to be changing the...
The Complexity Equation
Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting...
Credibly Credible
Credibility in leadership is important now, more than ever, because there is a good...
Caution, Learners Ahead
It’s a fact and contrary to certain prejudices and misconceptions, employees can learn to...
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts...
Fire When Ready
The real problem with poor performing employees is us. If you want to feel...
Never Too Late
We want to talk about the serial late people in the world – those...
Pause Before You Pounce
We all face multiple challenges in our work and leadership roles - impossible deadlines,...
Balance of Power
Rest and recovery are a crucial part of any exercise program. After putting your...
Hearing Loss
Proportion and context is something we need to consider often as consultants. The ability...
Alone Again
This time fifty years ago man set foot on the moon and currently China...
A Year in Review
As we march headlong into the new year we have probably had, or are...
What’s in a Label?
As regular readers know, we have issues with the labels that people give others...
Vive Le Tour
As the Tour de France grinds its way through the mountains in the second...
Moments of Truth
Customers have never had higher expectations – or been more empowered than they are...