Warning Signs
The Holy Island, also known as Lindisfarne, is off the coast of Northumberland in...
The Complexity Conundrum
Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting...
Success Through Service
Service Design is a discipline that is gathering pace and we think it has...
The Sound of Second Place
Failure is a topic most of us would rather avoid. But ignoring the obvious,...
Courageous Leadership
We hear this term a lot these days but what does it actually mean?...
Surviving Stress
Last week’s blog was about our comfort with putting out fires but what about...
No Place for Pyromaniacs
Putting out fires is very rewarding. It’s gratifying and provides instant validation for our...
The Choice is Yours
We often hear the term “analysis paralysis” where apparently nothing ever gets achieved because...
Serving for the Match
Most people would agree that there is some value in providing good service. An...
Divided We Fall
Celebrating diversity is key to a healthy organization and we don’t just mean in...
Considering Culture
Cultures exist wherever there is a collection of people, however big or small that...
Decisions, Decisions....
Few corporate strategists making important decisions consciously take into account the cognitive biases that...
Do the Do
McKinsey research tells us that 70% of change efforts fall short of the desired...
Never Too Late
Let’s talk about New Year resolutions because we seem to be bombarded at this...
The Future is Bright
In last week’s blog we bemoaned the lack of wisdom in the world but...
Stupid is as Stupid Does
Reading the news or even just looking around us unveils a high degree of...
Busy Fools?
We are always told that the world is a much busier place these days...
You Can Do It….Probably
Motivational posters abound. They shout at us from office walls, from Facebook, from Instagram,...
Learning To Smile As You Kill
Politics in business is an inevitability and so to solemnly declare that you are...
The Great Training Robbery
One of the critical foundations of a successful and sustainable company is the ability...