Back in Black
We normally steer away from sport analogies mostly because we have never reached the level of elite athletes and also because that space is well catered for by those…
It's a Slow Fade
When dealing with a lack of engagement amongst the workforce the key is to recognize the early warning signs. Often it really is a slow fade – rarely do people…
Having to Pay the Piper
A topic that consistently seems to be discussed is that of executive pay particularly when there are still recessionary pressures and the government bail outs are…
The Millennial Myth
The subject we get asked most to speak about is the perceived ‘problem’ with Millennials. Regular readers know that we have written a couple of articles about…
Did You Know.....?
Intellect Technology is a fascinating subject which has still to mature. The term in this sense relates to a progression from Information Technology. If Information…
The Coefficient of Restitution
The Coefficient of Restitution (COR) is a measure of the “restitution” of a collision between two objects: how much of the kinetic energy remains for…
I think we're alone now
‘I think we’re alone now’ was the title of the song by Tiffany that reached number 1 in many countries back in 1987. It was originally written for, and released…
Warning Signs
The Holy Island, also known as Lindisfarne, is off the coast of Northumberland in England and it is a popular tourist destination attracting thousands of visitors…
The Complexity Conundrum
Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting change and unpredictability” so we wonder what he would make of our current situation…
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts their bottom line. Don’t believe us? Well recent and consistent…
Success Through Service
Service Design is a discipline that is gathering pace and we think it has plenty to offer organizations as they struggle with the dynamic of great customer service…
The Sound of Second Place
Failure is a topic most of us would rather avoid. But ignoring the obvious, and sometimes subtle, warning signs of impending business concern is a surefire way to…
Courageous Leadership
We hear this term a lot these days but what does it actually mean? We believe that it is meant to be a call to commit and to act. It refers to the act of making…
Surviving Stress
Last week’s blog was about our comfort with putting out fires but what about handling the stresses that the fires create? Let’s face it, who wouldn’t want…
No Place for Pyromaniacs
Putting out fires is very rewarding. It’s gratifying and provides instant validation for our efforts. This is apparently why people seem to like fires in business…
The Choice is Yours
We often hear the term “analysis paralysis” where apparently nothing ever gets achieved because people become overly concerned with the discussion rather than…
Serving for the Match
Most people would agree that there is some value in providing good service. An abundance of literature exists that state great customer service makes a company more…
Divided We Fall
Celebrating diversity is key to a healthy organization and we don’t just mean in terms of ethnicity, gender etc. We mean celebrating the fact that others have…
Considering Culture
Cultures exist wherever there is a collection of people, however big or small that group is. The group could be as large as a nation or as small as a student study…
Don't be surprised.....
We often find clients that doggedly follow a strategic direction despite plenty of warning signs giving ample notice that the direction is not going to deliver success.…