When Smart isn't Necessarily Smart
When hiring, promoting or even just putting together a team, we tend to look...
Caution - Learners Ahead
It’s a fact, and contrary to certain prejudices and misconceptions, employees can learn to...
Falling in Love with Your Customers
Some time ago we wrote a paper entitled “a man who doesn’t smile should...
The Future is Bright
Predicting the future has long been the strategist’s nemesis. Rain dances and crystal ball...
Knowing Your Place
When considering strategy a great number of businesses misread the environment and overestimate their...
The Science of Stupid
We have to admit that we do rather enjoy the Instagram and YouTube genre...
Headed Out
Ever felt that there is so much going on that your head is about...
Day of the Walking Dead
As we parked our car and headed to a client office this morning we...
I Think Therefore I Am
The greatest managerial failure rate comes at the first step into leadership where generally...
The Obsolescence of Experience
Around seven thousand years ago, the first human revolution took place when our ancestors...
Fire When Ready
The real problem with poor performing employees is us. If you want to feel...
Tales from the Front Line
Too many customer service excellence and customer-centricity culture initiatives end up feeling to employees...
Customer Crazy
We have just read a report that states that 65% of 1,000 consumers surveyed...
Is the Patient Sick?
In trying to understand how companies can produce sustainable high performance we can use...
A Year in Review
As we march headlong into the final month of the year many minds turn...
Trust is not Optional
When considering the great leaders within business there is one core attribute that they...
Standards but not Standard
Governance is a much misunderstood discipline at the leadership level from the perspective that...
What Kind of Boss Are You – Star or Idiot?
We spend a lot of time thinking, coaching and writing about the challenges of...
Culture of Change
When thinking about making a shift in culture we need to clearly understand that...
Making it Stick
Coming up with your organizational strategy is one thing but making organizational change stick...