Failing to Learn
Ever see those new leaders who carry themselves with such bravado? They’re usually the...
Risk Versus Reward
Trying to avoid all risk in business is the same as trying to avoid...
The Data Dilemma
The strategic impact on companies of the exponential technological rate of change is both...
Why Your Boss Is Wrong About You
As the performance review season comes to its usually unsatisfactory conclusion for many, we...
Fact Versus Fiction
Every decision maker really should rely on facts before making any decisions – particularly...
Finding Fault
In business we often come across cultures where blame is accepted or is even...
Blue Monday
Blue Monday is the name given to this day in January (typically the third...
Service Means Service
Good customer service is a valuable asset, especially in today's high-tech-oriented, increasingly impersonal business...
Talking Transformation
Individuals, organizations change continuously, reacting to developments in their markets and to the arrival...
Vive la Révolution
The Fourth Industrial Revolution, commonly known as Industry 4.0, appears to be changing the...
The Complexity Equation
Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting...
Behavioural Science?
Conventional wisdom amongst those running organizations would agree that there is value in good...
Lean Times
During the past 20 years, Lean has become one of the prominent performance-improvement programs...
Credibly Credible
Credibility in leadership is important now, more than ever, because there is a good...
Service Intelligence
Providing outstanding customer service is one of the most rewarding yet challenging activities within...
Caution, Learners Ahead
It’s a fact and contrary to certain prejudices and misconceptions, employees can learn to...
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts...
Changes
‘Changes’ is a song by David Bowie, originally released on the album Hunky Dory...
Fire When Ready
The real problem with poor performing employees is us. If you want to feel...
Never Too Late
We want to talk about the serial late people in the world – those...