Customer Crazy
We have just read a report that states that 65% of 1,000 consumers surveyed...
Is the Patient Sick?
In trying to understand how companies can produce sustainable high performance we can use...
A Year in Review
As we march headlong into the final month of the year many minds turn...
Trust is not Optional
When considering the great leaders within business there is one core attribute that they...
Standards but not Standard
Governance is a much misunderstood discipline at the leadership level from the perspective that...
Culture of Change
When thinking about making a shift in culture we need to clearly understand that...
Making it Stick
Coming up with your organizational strategy is one thing but making organizational change stick...
Seven Deadly Sins
Let us state up front that the sins to which we refer are those...
The Trouble with Talent
Increasingly companies are viewing the ability to manage talent as a strategic priority or...
Blind Faith Hits a Wall
We wrote a paper some time ago based on the old Chinese saying that...
Coping with Complexity
The general view on complexity is that it is a bad thing and that...
The times they are a-changing
A common complaint we hear from clients is that of ‘change fatigue’ which appears...
Not Your Cup Of Tea?
As a large part of the world is transfixed by the Winter Olympic Games,...
Philosophy of Culture
Individuals have an identity and so do organizations. An organization’s identity is derived from...
The Complexity Equation
Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting...
The Need to be Me
Few things can discredit a leader faster than being perceived as phony. Sometimes, leaders...
Giving a Fig about Pudding
As the festive season’s ultimate celebration looms large in the form of the mighty...
Boxing Clever
Robert Stanzione is the boss of one of the largest companies you have probably...
Playing Chicken
Regardless of why a chicken would cross a road, they can now do so...
Money in your Pocket
Apparently it appears that call centres in Jamaica are stapling workers' pockets shut to...