The Future is Bright
In last week’s blog we bemoaned the lack of wisdom in the world but...
Stupid is as Stupid Does
Reading the news or even just looking around us unveils a high degree of...
Busy Fools?
We are always told that the world is a much busier place these days...
You Can Do It….Probably
Motivational posters abound. They shout at us from office walls, from Facebook, from Instagram,...
Learning To Smile As You Kill
Politics in business is an inevitability and so to solemnly declare that you are...
The Great Training Robbery
One of the critical foundations of a successful and sustainable company is the ability...
Surviving Short Circuits
We have spoken a number of times before about the vast amounts of data...
Embracing the Imposter
Way back in 2008 the New York Times ran a great article on managers...
Upside Down, Right Side Up
As we charge toward the final quarter of the year thoughts will soon inevitably...
The Customer Management Myth
Our view on Customer Relationship Management (CRM) is unambiguous. For us it is all...
In Sickness and in Health
We often hear and talk about the ‘healthy organization’ and whilst corporate health is...
Winning Ways
Today, organizations of all kinds are re-evaluating their strategies as they face unprecedented levels...
Differing Dimensions
All organizations operate in two dimensions: the dimension of getting the work done (which...
Soft is Hard
Making organizational change stick for performance improvement initiatives is difficult. Different functions with different...
A Transformation Tale
Transformations call for more than rhetoric and superficial conversations around change. Old and existing...
If You Can Measure It, You Can Manage It
While too many companies measure the wrong thing or measure what can be measured...
Meeting Mayhem
With the first day of summer upon us our thoughts naturally turn to BBQ’s,...
Cracking Complexity
We view complexity in two ways. First there is the institutional complexity – which...
Simple Service Secrets
Good customer service is considered a valuable asset but the reality is that it’s...
The Dog Ate My Homework
A common response to the realization that you occasionally work from home is the...