Vive Le Tour
As the Tour de France grinds its way through the mountains in the second...
Moments of Truth
Customers have never had higher expectations – or been more empowered than they are...
Coping with Complexity
The general view on complexity is that it is a bad thing and that...
Me, Myself and I
In business, the secret to effectively leading collaboration with others is finding a middle...
Wood for the Trees
A famous line from Alice in Wonderland is “If you don't know where you...
Pudding Politics
As the festive season’s ultimate celebration looms large in the form of the mighty...
Same Old, Same Old…
We often hear the term ‘innovation’ being used in organizations and generally used appropriately...
Nudge, Nudge, Wink, Wink
One of the founding fathers of “nudge” theory has been awarded the 2017 Nobel...
There's No 'I' in Team
….but of course if you look closely you will find the word ‘me’. Here...
An Excessive Need to be Me
Few things can discredit a leader faster than being perceived as phony. Sometimes, leaders...
Cyber Sense
DEF CON is the catchy title of a security conference held in Las Vegas...
Life in the Fast Lane
Lord Mountbatten is quoted as stating that “The primary factor in a successful attack...
Having to Pay the Piper
A topic that consistently seems to be discussed is that of executive pay particularly...
Did You Know.....?
Intellect Technology is a fascinating subject which has still to mature. The term in...
I think we're alone now
‘I think we’re alone now’ was the title of the song by Tiffany that...
Warning Signs
The Holy Island, also known as Lindisfarne, is off the coast of Northumberland in...
The Complexity Conundrum
Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting...
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts...
Success Through Service
Service Design is a discipline that is gathering pace and we think it has...
The Sound of Second Place
Failure is a topic most of us would rather avoid. But ignoring the obvious,...