An Excessive Need to Be Me
When someone says, “this is just how I am”, what are they actually saying?...
Back in the Black
We normally steer away from sporting analogies mostly because we have never reached the...
Building a Winning CRM Strategy
“Getting the right product, to the right customer, at the right time, via the...
Last Minute Larceny
Leaving things to the last minute is a recipe for disaster and it causes...
Take an Aspirin
Ever felt that there is so much going on that your head is about...
Time for a Change?
Like individuals, organizations change continuously, reacting to developments in their markets and to the...
No Place for Pyromaniacs
Putting out fires is very rewarding. It’s gratifying and provides instant validation for our...
Failing to Learn
Ever see those new leaders who carry themselves with such bravado? They’re usually the...
Risk Versus Reward
Trying to avoid all risk in business is the same as trying to avoid...
The Data Dilemma
The strategic impact on companies of the exponential technological rate of change is both...
Why Your Boss Is Wrong About You
As the performance review season comes to its usually unsatisfactory conclusion for many, we...
Fact Versus Fiction
Every decision maker really should rely on facts before making any decisions – particularly...
Finding Fault
In business we often come across cultures where blame is accepted or is even...
Blue Monday
Blue Monday is the name given to this day in January (typically the third...
Service Means Service
Good customer service is a valuable asset, especially in today's high-tech-oriented, increasingly impersonal business...
Talking Transformation
Individuals, organizations change continuously, reacting to developments in their markets and to the arrival...
Vive la Révolution
The Fourth Industrial Revolution, commonly known as Industry 4.0, appears to be changing the...
The Complexity Equation
Charles Dickens in the 1830’s wrote that he lived in an age of “unrelenting...
Lean Times
During the past 20 years, Lean has become one of the prominent performance-improvement programs...
Credibly Credible
Credibility in leadership is important now, more than ever, because there is a good...