Service Intelligence
Providing outstanding customer service is one of the most rewarding yet challenging activities within...
Caution, Learners Ahead
It’s a fact and contrary to certain prejudices and misconceptions, employees can learn to...
Engaging Conversations
Organizations care about employee engagement because the facts would suggest that it directly impacts...
Changes
‘Changes’ is a song by David Bowie, originally released on the album Hunky Dory...
Fire When Ready
The real problem with poor performing employees is us. If you want to feel...
Never Too Late
We want to talk about the serial late people in the world – those...
Pause Before You Pounce
We all face multiple challenges in our work and leadership roles - impossible deadlines,...
Let Your Light Shine
In the constant struggle to improve ourselves we often reflect on our weaknesses. Indeed,...
Balance of Power
Rest and recovery are a crucial part of any exercise program. After putting your...
Hearing Loss
Proportion and context is something we need to consider often as consultants. The ability...
Alone Again
This time fifty years ago man set foot on the moon and currently China...
A Year in Review
As we march headlong into the new year we have probably had, or are...
What’s in a Label?
As regular readers know, we have issues with the labels that people give others...
Vive Le Tour
As the Tour de France grinds its way through the mountains in the second...
Insanity Check
In our daily interactions with clients, we encounter many different leaders in all disciplines...
Kung Fu for Business
Recently here at Optimize we were thinking about business philosophy and the links to...
Moments of Truth
Customers have never had higher expectations – or been more empowered than they are...
A Little Toe Much
A pub in Derbyshire has hosted the latest "World Toe Wrestling Championship" which has...
Me, Myself and I
In business, the secret to effectively leading collaboration with others is finding a middle...
Wood for the Trees
A famous line from Alice in Wonderland is “If you don't know where you...